If there’s one thing my friendship with Kelley has taught me, it’s to never be afraid to BS with strangers on irrelevant matters.  These days, I’m a Netflix (streaming only) subscriber.  Every once in a while I get on there to search for a movie, or a tv show or an actor.  I’ve noticed that each time I search, my search results return something that is in no way related to what I searched for.  They might share a LETTER, but that is all. 

Today, I searched for Elvis Presley (in anticipation for what movie options I’ll have for August 16th) and I was not pleased with my results.  Maybe it’s the day or maybe it’s that time of the month (month end close… gotcha), but I lost my cool a little bit.  I got THREE results related to Elvis Presley.  I also got results ranging from Elvis Costello (I could have let this one slide) to ELVIRA (why is that shiz on Netflix) to Jamie Foxx.  All I wanted was what they had on Elvis Presley.  I don’t want 5 pages of results related to bologna I did not search for.  I decided to drop them some feedback.  Unfortunately (or fortunately), my only contact options were chat or to call them.  Since I hate talking on the phone, I opted for the chat session.  Here you go:

Welcome to Netflix Chat. How can we help you?
You are now chatting with: Jonathan

You: Hi Jonathan

Jonathan: HI there! Who am I chatting with today?

You: Emily

Jonathan: Hey there Emily. How can I help you today?

You: Well, I was hoping to find a place on the site to leave a comment/feedback about the site. Is this the best place to do so?

Jonathan: Absolutely, we love feedback. I’m all ears.

You: I’ve noticed that a lot of times I will search for a specific movie or actor and when I get my search results it contains a plethora of other artists/movies/shows etc that have nothing to do with the artist/movie/show I searched for.

You: For example, I just searched Elvis Presley. I got three results related to him and then a whole ton of others. Like Elvis Costello, Elvira and even Jamie Foxx. Is there a reason for this?

You: I’d rather only have the three search results that directly related to what I was searching for. Short and sweet. I don’t see the need to cloud the search results with a bunch of other mumbo jumbo I have no need for.

You: I hope this makes sense. Thanks for listening.

Jonathan: Of course, that’s a great call out. From my understanding, the search is mostly intuitive with closely matching names or things you could’ve possibly have been meaning to type. This an absolutely great suggestion though that I’ll pass on to research. I really appreciate you taking the time to call this out.

You: No problem – I’ve noticed this a few times and find it a little frustrating. Thanks for being warm to my feedback. I appreciate it and promise I am not a crazy person.

Jonathan: No, I totally appreciate your feedback and completely understand the craziness!

You: Thanks, Jonathan… have a great day!

Jonathan: Absolutely, you have one, too!

Now, whether or not he’ll actually mention my feedback to “research”, I have no idea.  But, at least for my piece of mind I voiced my complaint and managed to waste about 5 minutes of his time today.  It feels really good to BS with strangers sometimes.  I’m just glad I learned that lesson young. 

If in a month or two, I search for something and notice that the results only contain exactly what I searched for, then I’ll know that I effected (affected?) change for the first time in my life. 

Yes I can!

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